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Insight Case Checking
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Insight Case Checking
Insight supports the processes by which an organisation checks the business quality and compliance of new business through its case checking module. An effective case checking process is essential to any organisation that is serious about providing consistent levels of advice, protecting their brand and reputation as well as meeting FSA expectations. Insight not only streamlines this process, but also ensures it checks those cases most at risk.
Cases (electronic records of the sales process) can be checked in 3 different ways:
An effective case checking process is essential to any organisation that is serious about providing consistent levels or advice, as well as meeting FSA expectations.
- Assessed against a series of rules or 'Reasons for Checking' (RFC). These RFC rules to be created and maintained by business users. If a case triggers any of the RFC rules, then the case is flagged for checking.
- 100% checking - where each and every case is reviewed (this can be a temporary requirement or held permanently).
- Checking against a 'quota' for each adviser, varied by the risk profile of that adviser (e.g. 9 cases per quarter for high risk adviser, 3 for a low risk adviser).
The case is reviewed by one or more case checkers, the number of which are determined by the business. The ability to perform the check is controlled via permissions, with each checker potentially required to have cases checked by a second person. Cases can be flagged for remedial action and an automatic task sent back to the adviser for resolution, which also gives the adviser a view of the progress of their sales pipeline.
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